Terms of use
This website belongs and is controlled by DISCOVERY FUND HOTEL MANAGEMENT I, S.A (“Discovery FHMI”), who operates the brand DHM, holder of national trademark no. 529580 DHM DISCOVERY HOTEL MANAGEMENT (hereinafter “DHM”), company office at Largo Jean Monnet, 1 – 7º, 1269-068 Lisboa, Portugal, registered with the Commercial Registry Office of Lisbon under the single taxpayer and tax identification number 515312738.
These Terms of Use shall enter into force upon their publication and shall regulate the access and/or use by the User of our website. By using our Website, the User expressly accepts these Terms of Use. If you do not accept them, you will not be able to use them. Our Services are very diverse, so sometimes additional Terms of Use or requirements may apply. Additional Terms of Use will be available in conjunction with the respective Services and will become part of the contract between you and DHM if you use such Services.
This Website is intended as a platform to present our hotels, and allow you to make online reservations and enquiries and subscribe to newsletters.
Use of website
You must follow all policies made available to you with our Services. The User enjoys complete freedom to use the Website provided that he or she respects these Terms of Use, particularly with regard to copyright and industrial property rights. Users are solely responsible for the use they make of the contents of the Site.
The following activities may not be undertaken:
1. Activities that undermine DHM rights;
2. Use of a false identity or concealment of identity;
3. Illegal activities, such as using information to harm others;
4. Breaching the rules of use of this Website;
5. Reproduce offensive and defamatory content or content which may violate the rights and privacy of third parties;
6. Jeopardise the security of the Website;
7. Install or attempt to install a virus;
8. Access them through methods other than the interface and the instructions we provide.
We provide the contents of our Website with skill and care and hope that the User will be satisfied when using it. However, we cannot guarantee the absence of errors in the contents, nor the uninterrupted availability of the features, which may be affected by possible IT failures or bugs in the system that provides content and features.
DHM may also modify these Terms of Use or any additional terms of use that apply to a feature to, for example, reflect changes in the law or our Services. The User should consult the Terms of Use regularly. Notices on changes to these Terms of Use will be published on this page. Notices on changes to the additional terms of use will be published in the corresponding content/features. The changes will not apply retroactively. Changes concerning new features or changes made for legal reasons will take effect immediately. If the User does not accept the amended terms of use of a feature, the User must stop using it.
Responsibility of website user
The User is responsible for the use that he or she makes of the Website and therefore, in addition to the Terms of Use, must comply with the Copyright and Related Rights Code, the Industrial Property Code and the Computer Criminality Act.
The User shall act in good faith and in a way that does not infringe the rights of third parties.
In accordance with Portuguese law, we respond to notices of alleged copyright infringement.
We provide information to help copyright holders manage their intellectual property online. If you think that someone is violating your copyright and wish to notify us, you can contact us at dpo@discoveryportugal.com or at Rua Joaquim António de Aguiar nº 66, 6º, 1070 153, Lisbon, Portugal.
Intellectual property and personality rights
All the information, data, articles, texts, images, videos to which the user has access through the use, as well as the appearance, organisation, layout, or software code are considered to be content belonging to DHM.
Except as authorised in these Terms and Conditions or expressly authorised by DHM, you may not copy, modify, alter, publish, TERMS AND CONDITIONS 4 broadcast, distribute, sell or transfer, in whole or in part, any information from this Website or the software code.
The User maintains the intellectual property rights and the rights of personality that he or she already holds in relation to the contents that he or she sends, publishes or displays on the DHM Website.
To facilitate browsing and accessibility for the user, the Website may contain hyperlinks to other websites on the internet. DHM has no responsibility for the content of these websites and cannot be held liable for the content or the updating and quality of the information. When you use links to such Websites you must accept the terms and conditions of that Website before using it.
Breach of terms and conditions
DHM reserves the right to take all measures which may be necessary to safeguard its rights. In the event of an attempted breach of these Terms and Conditions, DHM reserves the right to block access and use to the respective Website.
Cookies
This Website uses a technology known as cookies. Therefore, when you visit the Website, you will be asked for your consent to the creation and storage of a cookie on your computer. A cookie is a unique text file that a portal sends to your browser software. Cookies allow a portal to personalise the information presented to you, based on your browsing preferences. Cookies may be used to personalise your web pages or to “remember” you when you register/apply for services available on the portal. If you do not wish cookies to be installed on your browser, you can set your browser to reject cookies. Rejecting cookies may affect your ability to use some of the Website features.
The types of cookies used are:
• Session cookies: these are temporary cookies that remain in the cookie file of the browser until the browser leaves the web page, so that no record is left on the user’s hard drive. The information collected by these cookies helps to analyse the traffic patterns on the portal. Ultimately, this allows us to improve the content and usability of the portal.
• Analytics cookies: these are cookies, processed either by us or by third parties, that allow us to quantify the number of users and carry out statistical measurement and analysis of how users use the service offered. We examine your browsing on our portals to improve the supply of products or services that we make available to you.
• Advertising cookies: these are cookies that, processed either by us or by third parties, allow us to more efficiently manage the offer of advertising spaces that may exist on the portal. They analyse your browsing habits and show you advertising related to your browsing profile.
• Google Analytics Cookies: these are processed either by us or third parties and allow us to anonymously collect information on the use of the Website. They also create reports on visits to the Website, with a view to improving its features.
Applicable law
The Terms of Use, as well as the User’s relationship with DHM in accordance with them, are governed by Portuguese law. The User and DHM agree to submit to the exclusive jurisdiction of the judicial courts of the district where DHM is located in the resolution of any legal issues arising from the Terms of Use, without prejudice to the applicable mandatory legal rules. Notwithstanding the above, DHM may apply precautionary measures in any jurisdiction.
Contact information
For clarification of questions relating to these Terms and Conditions, the users of this Website should do so through the email dpo@discoveryportugal.com or to Rua Joaquim António de Aguiar nº 66, 6º, 1070 153, Lisbon, Portugal.
Privacy Policy Date of Last Update: 01 January 2025
A. General PART
A.1. The DHM Group
The Discovery Hotel Management Group, which includes DISCOVERY FUND HOTEL MANAGEMENT I, S.A (“Discovery FHMI”), headquartered at Largo Jean Monnet, 1 – 7º, 1269-068 Lisboa, Portugal, under the unique registration number and corporate entity 515312738, and a set of Hotel Units more specifically identified here: www.dhmportugal.com (collectively, the “DHM Group”), acts to ensure the protection of personal data of its Customers in the context of services provided through our Hotel Units and Users who visit our Websites. This includes information provided by the Customer and/or the User that allows the DHM Group to identify and/or contact them (“Personal Data”).
We have compiled the main points regarding the processing of personal data of our Customers and Users in this Privacy Policy, thereby ensuring that we provide the necessary information in a transparent, concise, and easily understandable manner to comply with the rules of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 on Data Protection (“GDPR”).
A.2. Entities of the DHM Group Responsible for the Processing of Personal Data
Stays at Hotel Units
As a rule, when a Customer contacts one of our Hotel Units (for example, one of the Octant Hotels, or our Hotels & Resorts such as the Monte Real Hotel or the Dolce Campo Real), it is the Hotel Units that provide services related to the stay at these same Hotel Units and determine how your data is processed in the context of those services. Therefore, whenever you book a stay at one of our Hotel Units, the entity responsible for processing the data necessary for providing hotel services and associated services (restaurants, bars, use of health clubs or Spas), managing contacts with Customers, and billing and collection will be the Hotel Unit that provides these services.
The Personal Data collected and processed for these purposes consist of information related to name, gender, date of birth, telephone, mobile phone, email, address, tax identification number, credit card details (collected only for billing purposes), although other Personal Data that may be necessary or convenient for the provision of services by the Hotel Units may also be collected.
The Hotel Units will also be responsible for data processing carried out for the purposes of protecting people and property and security at the Hotel Units (through video surveillance systems).
In summary, whenever the Hotel Units process Personal Data, they must always have a legitimate basis to do so (as further explained in section B below), in accordance with the GDPR.
In this context, the legal bases used by the Hotel Units for the above-mentioned processing are as follows:
Purpose
Management of reservations and customer contacts
Execution of contractual relationship, consent
Fulfillment of legal obligations
Legitimate interest (protection of people and property)
Website and Marketing
On the other hand, regarding the provision of the Website hosted at www.dhmportugal.com and the services and communications made available there, Discovery FHMI is the entity responsible for processing the Personal Data of Users.
As a rule, Personal Data is requested when the User registers on the Website, requests contact and/or the sending of newsletters, subscribes to a particular Service, purchases a product, or establishes a contractual relationship with Discovery FHMI.
Discovery FHMI also collects and processes information about your hardware and software, as well as information about the pages visited by the User within the Website. This information may include: your browser type, domain name, access times, and the hyperlinks through which the User accessed the Website (“Usability Information”). This information is only used to improve the quality of the visit to the Website.
Discovery FHMI will process Users’ Personal Data and Usability Information for the following purposes:
User registration on the Website;
Informing the User, upon request, about new products and services available on the Website and/or at the hotel units, special offers and campaigns, updated information about the activities of Discovery FHMI or the DHM Group’s hotel units, and generally for marketing purposes of Discovery FHMI and the DHM Group’s hotel units, through any means of communication, including electronic support;
Allowing access to restricted areas of the Website, according to previously established terms;
Ensuring that the Website meets the User’s needs by developing and publishing content as tailored as possible to the requests and type of User, improving the Website’s search capabilities and functionalities, and obtaining aggregated or statistical information regarding the typical User profile (consumer profile analysis);
Provision of Services, and other services such as newsletters, opinion surveys, or other information or products requested or purchased by the User;
Recording telephone calls made within the scope of the contractual relationship, both during the contract formation phase and during its term.
In summary, whenever Discovery FHMI processes Personal Data, it must always have a legitimate basis to do so (as further explained in section B below), in accordance with the GDPR. In this context, the legal bases used by Discovery FHMI for the above-mentioned processing are as follows:
Purpose
User registration on the Website
Consent
Execution of contractual relationship
Legitimate interest (improvement of service provided to Website Users)
Consent
A.3. Data collection channels
DHM may collect data directly (i.e., directly from the User) or indirectly (i.e., through partners or third parties). Data may be collected through the following channels:
Direct collection: in person, by telephone, by email or through the Site;
Indirect collection: through partners or group companies and official entities.
B. General principles applicable to the processing of user data
In terms of general principles, the DHM Group is committed to ensuring that the Personal Data it processes:
Is subject to lawful, fair, and transparent processing in relation to Customers and/or Users;
Is collected for specific, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes;
Is adequate, relevant, and limited to what is necessary concerning the purposes for which it is processed;
Is accurate and kept up to date as necessary, with all appropriate measures taken to ensure that inaccurate data, considering the purposes for which they are processed, are erased or rectified without delay;
Is kept in a manner that allows the identification of Customers and/or Users only for as long as necessary for the purposes for which the data is processed;
Is processed in a manner that ensures its security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, with appropriate technical or organisational measures adopted.
The data processing carried out by the DHM Group is lawful if at least one of the following conditions is met:
The Customer and/or the User has given explicit consent to the processing of their Personal Data for one or more specific purposes;
The processing is necessary for the performance of a contract to which the Customer and/or the User is a party, or for pre-contractual steps taken at the request of the Customer and/or the User;
The processing is necessary for compliance with a legal obligation to which the DHM Group is subject;
The processing is necessary to protect the vital interests of the Customer and/or the User or another natural person;
The processing is necessary for the purposes of the legitimate interests pursued by the DHM Group or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Customer and/or the User that require protection of personal data.
The DHM Group commits to ensuring that the processing of the Customer’s and/or the User’s Personal Data is only done under the conditions listed in this Privacy Policy and with respect for the principles mentioned above.
When the processing of the Customer’s and/or the User’s Personal Data is carried out by the DHM Group based on consent, the individual has the right to withdraw their consent at any time. However, the withdrawal of consent does not affect the lawfulness of the processing carried out by the DHM Group based on the consent previously given by the Customer and/or the User.
The period during which the data is stored and retained varies according to the purpose for which the information is processed. In fact, there are legal requirements that oblige the retention of data for a minimum period. Thus, and whenever there is no specific legal requirement, the data will be stored and retained only for the minimum period necessary for the purposes that motivated its collection or subsequent processing, after which it will be deleted.
B.1. Use of cookies
C. DATA COMMUNICATION
Subcontracting Entities
In the context of processing User Data, Discovery FHMI [and/or the Hotel Units] may use third-party entities, subcontracted by themselves, to, on behalf of Discovery FHMI [and/or the Hotel Units], and in accordance with the instructions given by them, process the Customer’s and/or User’s Personal Data, strictly complying with the law and this Privacy Policy.
These subcontracted entities may not transmit the Customers’ and/or Users’ Personal Data to other entities without Discovery FHMI [and/or the Hotel Units] having previously and in writing authorised such transmission. They are also prohibited from hiring other entities without prior authorisation from Discovery FHMI [and/or the Hotel Units].
Discovery FHMI [and the Hotel Units] commit to subcontracting only entities that provide sufficient guarantees of implementing appropriate technical and organisational measures to ensure the protection of the User’s rights. All entities subcontracted by Discovery FHMI [and/or the Hotel Units] are bound to the latter through a written contract in which the object and duration of the processing, the nature and purpose of the processing, the type of personal data, the categories of data subjects, and the rights and obligations of the parties are regulated.
Other DHM Group Entities
The Personal Data collected by the Hotel Units and/or Discovery FHMI are not shared with third parties without the Customer’s and/or the User’s consent, except for the situation referred to in the following paragraph. However, if the Customer and/or User contracts services from the Hotel Units and/or Discovery FHMI that are provided by other entities responsible for processing personal data, the Personal Data may be accessed or consulted by those entities to the extent necessary for the provision of those services.
Discovery FHMI may transfer or communicate the Personal Data for which it is the data controller to other DHM Group entities, if such transfer or communication is necessary for corporate reorganisation purposes, to ensure the continuity of the services provided to Customers/Users. In the event of a transfer of Personal Data under these circumstances, we will make reasonable efforts to inform Customers and/or Users of that transfer and ensure that the recipient only uses the transferred Personal Data in accordance with this Privacy Policy.
Other Third Parties
The DHM Group may also communicate Personal Data to third parties outside its corporate group when such communications are necessary or appropriate (i) in light of applicable law for the fulfillment of legal obligations/judicial orders; and (ii) to respond to requests from public or governmental authorities.
D. RETENTION PERIODS
The DHM Group retains Personal Data only for as long as necessary to fulfil the purposes described in this Privacy Policy concerning the execution of the contractual relationship with Users and/or Customers, unless a legal provision requires a longer retention period (for the purpose of fulfilling tax or accounting obligations, Personal Data are retained for a period of 10 years).
Regarding Personal Data collected based on consent – for sending marketing communications – these will be processed until the consent is withdrawn. On the other hand, concerning data processed for conducting opinion surveys, these will be processed as long as necessary to carry out the aforementioned surveys or until the consent is withdrawn. Additionally, regarding call recordings for the purpose of evidence of commercial transactions, the data will be retained for a period of 90 days and, in the context of video surveillance, for a period of 30 days.
E. TECHNICAL, ORGANISATIONAL, AND SECURITY MEASURES IMPLEMENTED
To ensure the security of the Customer’s and/or the User’s Data and maximum confidentiality, we treat the information you have provided us in an absolutely confidential manner, in accordance with our internal security and confidentiality policies and procedures, which are periodically updated as needed, as well as in accordance with legally stipulated terms and conditions.
Due to the nature, scope, context, and purposes of data processing, as well as the risks arising from processing for the rights and freedoms of the Customer and/or the User, the Hotel Units and Discovery FHMI commit to applying, both at the stage of defining the processing means and during the actual processing, the necessary and appropriate technical and organisational measures to protect Personal Data and comply with legal requirements.
They also commit to ensuring that, by default, only the data necessary for each specific processing purpose is processed and that this data is not made available without human intervention to an indefinite number of people.
In terms of general security measures, the DHM Group adopts the following:
Regular audits to assess the effectiveness of the implemented technical and organisational measures;
Awareness and training of staff involved in data processing operations;
Pseudonymisation and encryption of personal data;
Mechanisms capable of ensuring the confidentiality, availability, and resilience of information systems;
Mechanisms that ensure the timely restoration of information systems and access to personal data in the event of a physical or technical incident.
F. INTERNATIONAL DATA TRANSFERS
The Personal Data processed by the DHM Group are not made available to third parties established outside the European Union. If, in the future, such a transfer occurs to fulfil any of the purposes described above, the DHM Group commits to ensuring that the transfer complies with applicable legal provisions, particularly regarding the determination of the adequacy of such a country in terms of data protection and the requirements applicable to such transfers.
G. FINAL PART
G.1. Changes to the Privacy Policy
The DHM Group reserves the right to change this Privacy Policy at any time. In the event of a modification to the Privacy Policy, the date of the last change, available at the top of this page, is also updated. If the change is substantial, a notice will be placed on the Website, and we may also notify Customers and Users in writing through the contact details provided to the DHM Group.
G.2. Applicable Law and Jurisdiction
Any disputes arising from the validity, interpretation, or execution of the Privacy Policy, or related to the collection, processing, or transmission of User Data, must be submitted exclusively to the jurisdiction of the judicial courts in the Lisbon district, without prejudice to the applicable mandatory legal norms.